Privacy & Cookie Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? 

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 


SECTION 2 - CONSENT 

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at fleursupport@fleurdesante.com

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Technical cookies which do not require any Opt in by users: All technical cookies do not require any consent by the user, therefore, they are installed automatically as a result of accessing the website. Among the technical cookies, we use are:

Navigation Cookie: Cookies ensuring the normal browsing and use of the website, through different options or services, aimed at increasing the website performance.

Functionality Cookie: Cookies which save the users’ preferences, which allow users browsing, according to a set of selected criteria (such as, for example, language, text characters, browser type, etc.).

Geolocation Cookie: Cookies which record the user’s approximate address (city, state, zip code) obtained by IP address, to be able to automatically select the right Country or server and inform users of any commercial offers in the same area.

Cookies which require users’ Opt in: All cookies, other than the technical ones mentioned above, are installed or activated only if previous consent is given by the user, the first time he/she visits the website. Opt in given by users is tracked and recorded in order to effect next visits on the same website. However, the user is always allowed revoking all or part of the consents previously given.

Among the cookies which require the users’ Opt in, we use:
Cookies managed by third parties: These cookies are not managed by our company, and are referred to as third parties cookies. Please find below some information, and a link to the privacy policy and consent form for each of them. For all of them you may give your consent also closing this page or by switching to another page of the website. 

Online behavioural advertising cookies: These cookies, installed by third part companies that deal with online profiling, allow to create an anonymous profile of the users based on their browsing experience on this and other websites. In this way it is possible to provide the user with advertisements targeted on his/her interests rather than generic advertising.

Please find below the name of any third part that manages the above-mentioned cookies, and for each of them the link to the page where is possible to have more information and/or manage the consent.

Retargeting cookies: These cookies are used to send advertising to users who previously visited this website. Please find below the name of any third part that manages the above-mentioned cookies, and for each of them the link to the page where is possible to have more information and/or manage the consent.

Analytics Cookies: These cookies are collected by third parties, both in aggregated and disaggregated form, in order to collect information on the number of users and on how they visit the website, such as information on which pages or sections are most viewed. Please find below the name of any third part that manages the above-mentioned cookies, and for each of them the link to the page where is possible to have more information and/or manage the consent.

Social networking Cookie: These cookies are collected in order to share content on social networks. Please find below the name of any third part that manages the above-mentioned cookies, and for each of them the link to the page where is possible to have more information and/or manage the consent.

 

SECTION 6 AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 7 CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at  fleursupport@fleurdesante.com

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